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Here are some deliverables I've been engaged to produce:
Digital Strategy
- Communications Strategy Deck
- CRM Strategy Deck
- Digital/ Retail Integration Strategy Decks
- 360 Strategic Plans
- Promotional/ Campaign Stragic Roadmaps
- Content Strategy
- Strategic Modeling/ Diagraming
User Experience
- Wireframes
- Prototypes
- Personas (from theoretical to detailed via contexual inquiry/ ethenographic studies)
- User Testing (from usability testing, to card sorts, to focus groups, to tree testing)
- Mental Models/ Mind Maps
- Site Maps/ Content Inventories/ User Flows
Social Media
- Social Media Governance Charter
- Response Assessment Guidelines
- Social Media Strategy
- Social Media/ Search Marketing Integration Plan
- Crisis Management Plan w/ Social Media
- Social Media Roadmap
- 360 Integration Plan (complete ecosystem development)
- Many others have been documented in my blog